Return Policy
1. Return Window
We accept returns within 30 days of delivery for all full-price items in original condition. Sale items must be returned within 14 days of receipt.
2. Return Process
Initiate returns through our online portal using your order number and email address. You will receive a prepaid return label and detailed instructions.
3. Refund Methods
Refunds are processed to the original payment method within 7-10 business days after we receive and inspect your return. Original shipping costs are non-refundable.
4. Condition Requirements
Items must be unused, unwashed, and have all original tags attached. Products showing signs of wear or missing tags will not be accepted.
5. Exchange Policy
Exchanges are subject to product availability. To exchange an item, process a return and place a new order for the desired product.
6. Final Sale Items
The following items are final sale: clearance merchandise, personalized products, and items marked as final sale at time of purchase.
7. Return Shipping
Free return shipping is provided for domestic returns. International customers are responsible for return shipping costs and customs fees.
8. Defective Merchandise
Items with manufacturing defects will be accepted for return beyond the standard window. Please contact us within 14 days of discovery.
9. Gift Returns
Gift returns are accepted within 30 days with proof of purchase. Refunds will be issued in the form of store credit at current selling price.
10. Return Status
Track your return status through your online account. The returns portal provides real-time updates on processing and refund status.
11. Store Credit Option
You may choose to receive store credit instead of a refund to your original payment method. Store credit never expires and is delivered via email.
12. International Returns
International customers are responsible for all customs duties and taxes on returned items. We recommend declaring returned goods appropriately.
13. Return Exceptions
Certain categories including intimate apparel and customized items may have specific return restrictions. These are clearly indicated on product pages.
14. Return Authorization
While not required, we recommend initiating returns through our online portal to ensure proper tracking and processing.
15. Holiday Return Policy
Extended return periods are offered during holiday seasons. Please check current policy details during November and December for specific deadlines.
16. Return Limitations
We reserve the right to limit returns from customers who consistently exceed reasonable return patterns. Customers will be notified if limitations apply.
17. Quality Inspection
All returned items undergo quality inspection upon arrival. Items that fail inspection will be returned to the customer without refund.
18. Original Packaging
Please return items in their original packaging when possible. This helps ensure items are protected during transit and speeds up processing.
19. Return Address
All returns should be sent to our centralized returns center. The address will be provided when you generate your return label.
20. Customer Service
For any questions about returns, please contact our customer care team through the help section on our website. Response time is typically within 24 business hours.